Reference Service Policy

Reference Services are available at the Reference desk approximately 80 hours per week during the academic year. The Reference staff assists all patrons who require help in locating information using the resources of the library, regardless of their affiliation with the University. However, the emphasis of our service is assistance and instruction to our students, faculty and staff.

Government Documents Reference

Maag Library is a Federal depository library. Federal depository libraries are required to offer free, public access to their Federal collections. Public patrons may obtain telephone, email, or in-person assistance with government documents by contacting the Government Documents Librarian directly: Christine Adams / cmadams02@ysu.edu / 330-941-9681.

Reference Collection

The Reference Collection consists of print and non-print (electronic) information resources. The collection is kept as current as possible (allowing for budget restrictions). Materials in this collection include atlases, bibliographies, dictionaries, directories, encyclopedias, handbooks, indexes, statistics, and other traditional sources. Reference materials do not circulate but may be removed from the Reference Room for a short time with the permission of the reference librarian on duty. Materials in high demand or informational sources used frequently by staff to answer reference questions are kept on shelves behind the Reference Desk. Patrons may be asked for a photo ID to use some items.

Telephone Reference

Limited telephone reference service is available at the Reference Desk by calling 330-941-3686. The reference staff does not handle extensive reference questions over the telephone. In-depth questions are best handled through Ask-A-Librarian or an in-person visit.

Electronic Reference

The Reference staff provides an Ask A Librarian email service to the students, faculty and staff of Youngstown State University. As stated above, public patrons may obtain assistance with government documents by contacting the Government Documents Librarian directly: Christine Adams / cmadams02@ysu.edu / 330-941-9681.

Reference Appointments

Appointments with reference librarians for individualized research help are available. Please call the Reference Desk at 330-941-3686.